Cancellation And Restriction Policy

Where Products are delivered to you immediately, you will not have the right to change your mind. In other cases, you may change your mind within seven (7) days of purchase, so long as materials have not been provided to you, downloaded, streamed or otherwise accessed. If you do wish to cancel, please contact us via email.

Fees once paid will not be refunded after completion of 7 day free look period from the date of login credentials issued. Fee transfer to another person is not entertained under any circumstances. From 7th day of enrolment to 3 weeks, change, of course, can be accommodated and beyond 3 weeks, the amount paid will be forfeited.

It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the Products is inhibited due to insufficient system requirements.

We may restrict your access to the Products if you breach these terms, including without limitation: a) A failure to make any payment due to us; or b) Failure to provide accurate information that is necessary for us to provide the Products to you.

In these circumstances, we will inform you in writing/call with seven (7) days’ notice that your access to the Products will be restricted.

Intellectual Property

All rights, title and interest in intellectual property rights relating to the Products including copyright, patents, trademarks, trade secrets, improvements, developments, proprietary information, know-how, processes, methods, business plans or models (including computer software and preparatory and design materials thereof) and all other intellectual property (whether registered or not) developed or created from time to time shall exclusively be owned by Zetline Learning. While you may utilize the intellectual property, you understand that there shall be no transfer of ownership of the same.

Nothing that you see or read in the Products may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use.

All other trademarks, service marks and trade names in this material are the marks of the respective owners and any unauthorised use is prohibited.

Our Responsibility For Loss Or Damage Suffered By You

We are not liable to you in any way for any indirect, special, incidental, punitive or consequential damages of any character, including without limitation damages for loss of goodwill, work stoppage, computer failure or malfunction, loss of data, loss of productivity or contract or any and all other commercial damages or losses.

Refund Policy

Thank you for buying our courses. We want to make sure that our users have a rewarding experience while they are discovering information, assessing, and purchasing our courses, whether it may be for online or classroom training courses or events.

As with any online purchase experience, the below are the terms and conditions that govern the Refund Policy. When you buy a course on the Zetline Learning website you agree to our Privacy Policy & Terms of use policy and the points below.

Cancellation & Refunds:

We understand that you can change your mind. We know that some of our courses might not be 100% relevant to you in your current job role. That is why we give you the freedom to ask for a complete refund of your course fee within 7 calendar days of course activation.

If the cancellation is done by the customer within 48 hours of subscribing, 100% of the course fee paid will be refunded.

If the cancellation is done after 48 hours, but before completion of 7 days, 10% of the course fee will be deducted as administrative charges and the balance will be refunded to your account.

If the cancellation is done by the customer after 7 days of course activation, no refund will be made.

The student has to submit the documents within 15 days or before that by downloading the certificate.

For courses wherein CP is applicable, the student has to submit the documents within 15 days or else eligibility for CP/VIVA will lapse.

Post submitting the documents, if we see that the student is ineligible for the course then the course will be deactivated. The fee paid will not be refunded. But if it’s within 7 days of activation then we shall refund.

A student can raise the refund only within 7 days of activating the account.
A student can raise the request for change of course within 21 days of activation.

If a student degree certificate or NMC is expected within 6 months for medical courses and within the course duration for all non-medical courses then you can complete the admission process by taking a conditional admission letter. Refund is not applicable in scenarios where the student is not able to submit the documents on or before downloading the certificates.

Refund won’t be possible if the details mentioned in the application form and the documents mentioned don’t match.

Refund policy is not applicable if the course is accredited by partner universities

Refunds: Duplicate payment

Refund of the duplicate payment made by the customer will be processed via the same source (original method of payment) within 5 to 7 working days after intimation by the customer.

Note: All refunds will be processed within 30 days of receipt of the refund request.

Contact Program Policy

Contact programs wherever applicable, shall be conducted in batches and therefore may not start immediately after completion of study modules. This may result in an extended duration of the entire course.

There shall be a minimum batch size to conduct contact program. In the event of the batch size is below the minimum number, contact program shall be moved to the next batch. Zetline Learning reserves the right to cancel in case of force-majeure (like floods, earthquakes, political instability, etc.)or in case of unforeseen circumstances.

Eligible candidates shall be informed about the dates of Contact programs in advance via e-mail. Once intimated, it is necessary for the candidate to confirm attendance of contact program via e-mail so that necessary arrangements can be done. Failure of attendance on acceptance will be considered as a lost chance.

In the event a candidate is not able to attend the contact program, Zetline Learning shall not be held responsible. Zetline Learning shall try to accommodate such candidates in the contact program for subsequent batch on request but shall not be liable to do so.

Contact Program Eligibility Policy

• The student has to start/complete the Contact Program within the course duration, and a maximum extension of 2 months will be given to start/ complete the same*.
• Students will not be allowed for the Contact Program and CP/Final certificate will be withheld if there is any fee pending.

• CP certificate will be issued for only those students who attend the contact program with a 90% attendance.
• Students will get the log books verified and signed by the trainer wherever applicable and submit the same to Zetline Learning.

• Online modules to be completed before attending VIVA.
Charges for Contact Program Extension beyond the duration will be applicable as below:
• 10% of the course fee for CP extension of 2 months during which the student has to start the Contact Program.
• Contact Program exemptions will be decided case to case based on prior experience of the student in the relevant field. This will be decided by the academic head whose decision will be final.
*Extension of the Contact Program duration of 2 months will be at the discretion of the management.
Note: There will be no Contact Program exemption for Fellowship in Emergency Medicine and MC-Diabetes Mellitus Courses.


Zetline Learning no longer provides a physical copy of the certificate at the end of the course. A high-resolution version of the certificate can be downloaded from the LMS by the student. 

Online and Offline Examination attempts: One attempt and two retakes are allowed for offline examinations. These three attempts will have to be in the immediate three exam sessions at the end of the course duration as per the examination calendar. Reattempting a failed theory examination is also considered as one of the retakes.


Zetline Learning shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Zetline Learning. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Zetline Publishers.